Offers & Vouchers

  • How do I apply my 4-digit offer code?

    If you see a banner for the offer, click it! Otherwise, you can apply the 4 digit code in the "Promotion code" box - this can be found on the Checkout page, under your shopping list. 

  • How do I apply my voucher code?

    Check those 12 digits – any letter "O"s are actually zeros! Then head to the Checkout page, where you will see "Apply a gift voucher", in the "Payment Details" section. Click on this, enter the code, and click "+ADD“.

  • I forgot to apply my offer/voucher, what do I do?

    Please contact us via web chat, or through our contact us page with your order number to hand and your offer code (if you have it) and we will be happy to look into this further.

  • My offer is not working?

    Just a note to say that Sale and Clearance items are excluded from offers, as well as other selected items (visit boden.com/exclusions).

  • Will I lose my offer/voucher if I return an item?

    Your offer will still apply, unless all of your items are returned, or you no longer qualify for the promotion (as outlined in the offer’s terms and conditions).

    This is the same for gift vouchers* – if all items are returned, or your gift voucher is due to be refunded to you, this will be applied as Boden account credit (click here for more details on how to use account credit).

    *If you used a promotional voucher, and all items are returned, this will be deducted from your refund.

  • What if I buy something worth less than the value of my gift voucher?

    The gift voucher may be used once only, and any value remaining will be converted into Boden account credit. This credit can be applied to a future order, and has no expiry date. If you would like to know how to use your Boden account credit, please click here.