Covid-19: A quick update from Boden

Hello,

We’re not quite back to the normal we all expected (and hoped for) yet, so some of our parcels may take a little longer than usual to arrive. Here’s an update on what we’re doing to keep things running as smoothly as we can, as well as ensuring our staff and supply chain are safe.

Johnnie Boden Signature

How are you looking after your workers?

Our London and Boston staff are now flexi-working between home and carefully capacity-controlled days in the offices.

In line with UK/US government and World Health Organisation advice, our operation teams in Leicester and Pittston are working under stringent new guidelines. Fortunately, we have large buildings so we can maintain social distancing for the staff on-site, and we have put in additional cleaning procedures. Where staff or members of their households show symptoms, we are also following the government guidance.

How are you making deliveries safe?

The current advice is that it is safe to receive parcels, although we do recommend washing your hands after handling one. Our carriers suggest you choose a safe place for your parcel to be delivered and you can request a ‘contact-free’ delivery by popping this in the ‘other instructions’ box of checkout or through your tracking information.

What happens if I’ve requested an exchange?

We’re temporarily unable to process exchanges. If you have requested one, we will process it as a return and refund it, then send you an email when it’s sorted. If you’d like to place a new order for the item you wanted to exchange, please see our exchanges help section

Are all your products still available?

We’re experiencing some delays across our supply chain due to COVID-19, but we’re working closely with our suppliers to get your orders to you as quickly as we can – while protecting the wellbeing and safety of everyone involved. While we know stock is coming, we don’t always know exactly when, which is why you’ll find some of our styles on pre-order. Rest assured, we’ll get them to you as soon as they’re available.

How are you looking after your suppliers?

While we have had to reduce some orders, we are maintaining responsibility for our commitments and will not be changing payment terms or asking our suppliers for discounts. You can find more in-depth information here.

If you can’t see your answer above, try our general FAQs

To the NHS with love from Boden

We’ve partnered with Helpforce, a big-hearted charity who coordinate initiatives to make the lives of NHS staff and patients better. So far, we’ve…

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Delivered £1,000,000 worth of clothing to 67 NHS trusts across the UK...

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And made 10,000 pairs of PJs (with the help of our generous suppliers) to try to make night time and rest time a bit brighter for staff and patients.

But it’s not just us showing support, you lovely folk have donated £10,000 to Helpforce since our partnership began. Head to their site (This link will open in a new window/tab) to hear more about their brilliant work.

Clothes that last

Check out our sustainability page to read about our 365-day quality promise and how we make your clothes responsibly.

Learn more
 

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