Returns
- What’s your return policy?
- What happens if I don't like the items or they do not fit?
- I am going away for a month. Can I return the item when I get back?
- Why don't you always offer free returns when most of your competitors do?
- Why don't you always offer free returns when most of your competitors do?
- Where should I send my returns?
What’s your return policy?
We have a no quibble return policy - which does exactly what the label says. You want to return something, for any reason at all, and we won’t quibble, argue or even bat an eyelid. You have up to three-months to make your mind up about any order. As long as we receive the returned item within three-months of the receipt of your order, we’ll exchange or refund it, no questions asked.
Please note, sale items work slightly differently. These have a seven-day return policy to enable us to process the return and put it back into the sale section before the sale ends.
What happens if I don't like the items or they do not fit?
No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please fill in and enclose the form attached to your despatch note.
I am going away for a month. Can I return the item when I get back?
There is no need to worry as you have a maximum of three months to return the goods (although this is reduced to 7 days on sale goods so we can get them back into stock before the sale ends).
Why don't you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions
How long does it take to process my returns?
We try to process returns as quickly as possible, but, as stated in the catalogue, it can take up to twenty-one days when we’re very busy. Over the last season we have brought down the average time it takes to process a return. We will continue to try and reduce it this season.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
Boden Central
Meridian West
Meridian Business Park
Leicester
LE19 1PX
