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Departments

Delivery

Where do you deliver?

The world is our oyster. Or so we like to think. We'd like to embrace the whole of it, but things are not that simple. And our arms are not that long. In the meantime, the countries we deliver to include:

Europe Standard Delivery Premium Delivery (Fully Tracked)
Country
Delivery Times
(Working Days)
Delivery
Cost
Delivery Times
(Working Days)
Delivery
Cost
Andorra
6-8 days £6.00
3-5 days £7.50
Austria
6-8 days £6.00
3-5 days £7.50
Belgium
6-8 days £6.00
3-5 days £7.50
Bulgaria
6-8 days £6.00
3-5 days £7.50
Canary Islands
6-8 days £6.00
3-5 days £7.50
Croatia
6-8 days £6.00
3-5 days £7.50
Cyprus
6-8 days £6.00
3-5 days £7.50
Czech Republic
6-8 days £6.00
3-5 days £7.50
Denmark
6-8 days £6.00
3-5 days £7.50
Estonia
6-8 days £6.00
3-5 days £7.50
Finland
6-8 days £6.00
3-5 days £7.50
France
6-8 days £6.00
3-5 days £7.50
Germany
6-8 days £6.00
3-5 days £7.50
Greece
6-8 days £6.00
3-5 days £7.50
Hungary
6-8 days £6.00
3-5 days £7.50
Iceland
6-8 days £6.00
3-5 days £7.50
Ireland
6-8 days £6.00
3-5 days £7.50
Italy
6-8 days £6.00
3-5 days £7.50
Latvia
6-8 days £6.00
3-5 days £7.50
Liechtenstein
6-8 days £6.00
3-5 days £7.50
Lithuania
6-8 days £6.00
3-5 days £7.50
Luxembourg
6-8 days £6.00
3-5 days £7.50
Malta
6-8 days £6.00
3-5 days £7.50
Monaco
6-8 days £6.00
3-5 days £7.50
Netherlands
6-8 days £6.00
3-5 days £7.50
Norway
6-8 days £6.00
3-5 days £7.50
Poland
6-8 days £6.00
3-5 days £7.50
Portugal
6-8 days £6.00
3-5 days £7.50
Romania
6-8 days £6.00
3-5 days £7.50
Slovak Republic
6-8 days £6.00
3-5 days £7.50
Slovenia
6-8 days £6.00
3-5 days £7.50
Spain
6-8 days £6.00
3-5 days £7.50
Sweden
6-8 days £6.00
3-5 days £7.50
Switzerland
6-8 days £6.00
3-5 days £7.50
 
   
   
Rest Of World Standard Delivery Premium Delivery (Fully Tracked)
Country
Delivery Times
(Working Days)
Delivery
Cost
Delivery Times
(Working Days)
Delivery
Cost
Antigua
8-10 days £12.00
5-6 days £15.00
Aruba
8-10 days £12.00
5-6 days £15.00
Australia
8-10 days £12.00
Service Not Available  
Bahamas
8-10 days £12.00
5-6 days £15.00
Bahrain
8-10 days £12.00
5-6 days £15.00
Barbados
8-10 days £12.00
5-6 days £15.00
Bermuda
8-10 days £12.00
5-6 days £15.00
Brazil
8-10 days £12.00
5-6 days £15.00
British Virgin Islands
8-10 days £12.00
5-6 days £15.00
Canada
8-10 days £12.00
5-6 days £15.00
Cayman Islands
8-10 days £12.00
5-6 days £15.00
China
8-10 days £12.00
Service not Available  
Curacao
8-10 days £12.00
5-6 days £15.00
Falkland Islands
8-10 days £12.00
5-6 days £15.00
Fiji
8-10 days £12.00
5-6 days £15.00
Gibraltar
8-10 days £12.00
5-6 days £15.00
Hong Kong
8-10 days £12.00
5-6 days £15.00
India
8-10 days £12.00
5-6 days £15.00
Israel
8-10 days £12.00
5-6 days £15.00
Jamaica
8-10 days £12.00
5-6 days £15.00
Japan
8-10 days £12.00
5-6 days £15.00
Jordan
8-10 days £12.00
5-6 days £15.00
Korea South
8-10 days £12.00
5-6 days £15.00
Kuwait
8-10 days £12.00
5-6 days £15.00
Malaysia
8-10 days £12.00
5-6 days £15.00
Martinique
8-10 days £12.00
5-6 days £15.00
New Zealand
8-10 days £12.00
5-6 days £15.00
Oman
8-10 days £12.00
5-6 days £15.00
Qatar
8-10 days £12.00
5-6 days £15.00
Russia
14-16 days £12.00
7-8 days £15.00
Saudi Arabia
8-10 days £12.00
5-6 days £15.00
Singapore
8-10 days £12.00
5-6 days £15.00
South Africa
8-10 days £12.00
5-6 days £15.00
St Barthelemy
8-10 days £12.00
5-6 days £15.00
St Maarten
8-10 days £12.00
5-6 days £15.00
Taiwan
8-10 days £12.00
5-6 days £15.00
Thailand
8-10 days £12.00
5-6 days £15.00
Turkey
8-10 days £12.00
5-6 days £15.00
United Arab Emirates
8-10 days £12.00
5-6 days £15.00
 
   
   
Europe Delivery Times
(working days)
Delivery Cost
Andorra
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Austria
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Belgium
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Bulgaria
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Canary Islands
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Croatia
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Cyprus
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Czech Republic
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Denmark
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Estonia
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Finland
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
France
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Germany
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Greece
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Hungary
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Iceland
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Ireland
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Italy
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Latvia
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Liechtenstein
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Lithuania
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Luxembourg
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Malta
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Monaco
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Netherlands
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Norway
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Poland
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Portugal
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Romania
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Slovak Republic
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Slovenia
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Spain
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Sweden
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Switzerland
Standard
Premium
6-8 days
3-5 days
£6.00
£7.50
Rest Of World Delivery Times Delivery Cost
Antigua
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Aruba
Standard
Premium
8-10 days
N/A
£12.00
N/A
Australia
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Bahamas
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Bahrain
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Barbados
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Bermuda
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Brazil
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
British Virgin Islands
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Canada
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Cayman Islands
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
China
Standard
Premium
8-10 days
N/A
£12.00
N/A
Curacao
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Falkland Islands
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Fiji
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Gibraltar
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Hong Kong
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
India
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Isreal
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Jamaica
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Japan
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Jordan
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Korea South
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Kuwait
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Malaysia
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Martinique
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
New Zealand
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Oman
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Qatar
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Russia
Standard
Premium
14-16 days
7-8 days
£12.00
£15.00
Saudi Arabia
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Singapore
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
South Africa
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
St Barthelemy
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
St Maarten
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Taiwan
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Thailand
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
Turkey
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00
United Arab Emirates
Standard
Premium
8-10 days
5-6 days
£12.00
£15.00

How much does delivery cost and how long will it take?

We've tried to keep the prices down as much as possible and offer £4 postage for those of you who don't mind waiting an extra couple of days (UK customers only).

UK Delivery Cost Delivery Time
Standard (incl.CI,IOM,BFPO) £4.00 2-3 working days
Premium £6.00 1-2 working days
Express (Signature required) £8.00 Next day if ordered
Monday to Friday by 7pm*
Express (Noon) £10.00 Next day before noon if ordered Monday to Thursday by 7pm*
Click and Collect £0 - £8 Your choice of speed, destination and price when you select online

Please note:  

Express Delivery: Monday-Friday: orders received by 7pm will be delivered the next day, excluding bank holidays. Weekends: orders received by 5pm Sunday will be delivered Monday, excluding bank holidays.We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.

Express (Noon) Delivery: Monday-Thursday: orders received by 7pm will be delivered the next day before noon, excluding bank holidays. Weekends: orders received by 5pm Sunday will be delivered Monday before noon, excluding bank holidays. We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.

How does "Click and Collect" work?

If you are in the UK you will be able to see a “Click and Collect” option when you look at our list of delivery options in the checkout. If you select it, our screens will guide you through finding a convenient location from which to pick up your parcel based on entering a town, postcode or railway station. Through our partners we are able to offer a range of locations including local convenience stores, major chain stores, Doddle collection points at railway stations, our Boden shop and Leicester warehouse. You can see the locations, details of the address, opening hours and where it is on the map provided. When you select a location, we will ask you for a mobile number and this number will only be passed to the people delivering your parcel to your chosen location to let you know when it will be ready to pick up. Your mobile number will not be used for any other purpose.

To collect your parcel, you will need the order number and valid proof of ID:

• MyHermes Parcelshops and Boden locations will accept a cheque guarantee/credit/debit card, bank/building society book, valid passport, cheque book or driving licence.

• DPD will only accept photo ID in the form of a valid passport or driving licence.


Please collect your parcel within the timescales shown below. After that your parcel will be returned to Boden:

• Hermes and Boden locations – 10 days from the date of receipt into the collection point

• DPD – 7 days from the date of receipt into the collection point


Delivery to the Click and Collect store is Monday to Saturday (excluding Sunday and Public Holidays).

Do you always meet your delivery timescales?

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

What happens if my order comes over two deliveries - am I expected to pay postage twice?

No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.

What if I'm not in when you make a delivery?

Don't worry. The nice man or woman who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day.

Can I have free postage on my order?

We know you all like free postage and we do offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer. We have considered offering it all the time but the costs would have to be absorbed elsewhere (i.e. the price of the clothes going up, which wouldn't be popular either). The old cliché that 'the customer pays in the end' is true in this case I'm afraid.

Will I get back the original postage and packing charges that I paid if I cancel my order?

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).

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