- What’s your return policy?
- What happens if I don't like the items or they do not fit?
- I am going away for a month. Can I return the item when I get back?
- Why don't you always offer free returns when most of your competitors do?
- Where should I send my returns?
What’s your return policy?
We operate a no –quibble returns policy and if you return an item within 3 months of receipt, we’ll give you back the amount you paid for the item (see postage and packing cost terms) or offer an exchange, whichever you prefer, no questions asked.
After this period, until the first anniversary of your order arriving, you can still return anything that does not meet your naturally high quality expectations (things like wear and tear are included, though garments that have been mauled by pets, drawn on by nephews, worn while decorating and so forth, don't qualify).
So if you're not happy, we will give you account credit for the amount you paid for that item. Almost all of you are lovely people and will see this as us being helpful and confident about how well made our clothes are, but there will be a few rotten apples who might look on this as an opportunity to refresh their wardrobe for free each season (you know who you are).
Anyone repeatedly trying to do this will get spotted, and a dim view will be taken, probably resulting in us parting company. When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. Should anything spring a fault in the first 6 months, we will, of course, give you your money back.
If you are a pathological chancer and simply can't help yourself, we recommend trying it on with our competitors instead.
What happens if I don't like the items or they do not fit?
No problem. Just send the item back to us and, depending on your preferences and stock levels, we’ll either exchange it or give you a full refund. Please fill in and enclose the form attached to your delivery note.
I am going away for a month. Can I return the item when I get back?
There is no need to worry as you have a maximum of 365 days to return the goods (although this is reduced to 7 days on sale goods so we can get them back into stock before the sale ends).
Why don't you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions
How long does it take to process my returns?
We try to process returns as quickly as possible, but, as stated in the catalogue, it can take up to twenty-one days when we’re very busy. Over the last season we have brought down the average time it takes to process a return. We will continue to try and reduce it this season.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
Meridian Business Park