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- Where do you deliver?
- How much does delivery cost and how long will it take?
- Do you always meet your delivery timescales?
- What happens if my order comes over two deliveries - am I expected to pay postage twice?
- What if I'm not in when you make a delivery?
- Can I have free postage on my order?
- Will I get back the original postage and packing charges that I paid if I cancel my order?
Where do you deliver?
The world is our oyster. Or so we like to think. We'd like to embrace the whole of it, but things are not that simple. And our arms are not that long. In the meantime, the countries we aim to deliver to include:
UK, Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
The Rest Of The World: Antigua, Australia, Bahamas, Bahrain, Barbados, Brasil, Canada, Cayman Islands, China, Fiji, Hong Kong, India, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Russia, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates and Virgin Islands.
How much does delivery cost and how long will it take?
We've tried to keep the prices down as much as possible and offer £4 postage for those of you who don't mind waiting an extra couple of days (UK customers only).
|UK Delivery||Cost||Delivery Time|
|Standard (incl.CI,IOM,BFPO)||£4.00||2-3 working days|
|Premium||£6.00||1-2 working days|
|Express (Signature required)||£8.00||Next day if order received by 7pm*|
|Express (Noon)||£10.00||Next day before noon if order received by 7pm*|
Bank Holiday Express delivery times
Express orders placed after 7pm on Wednesday 1st April, until 7pm on Thursday 2nd April, will be delivered on Saturday 4th April.
Express orders placed after 7pm on Thursday 2nd April, until 5pm on Monday 6th April, will be delivered on Tuesday 7th April.
Please note: Express Delivery Monday-Friday: orders received by 7pm will be delivered the next day, excluding bank holidays. Weekends: orders received by 5pm Sunday will be delivered Monday, excluding bank holidays.
|International Delivery||Cost||Delivery Time|
|Europe||£6.00||8-10 working days|
|Rest Of World||£12.00||12-14 working days|
Do you always meet your delivery timescales?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I'm not in when you make a delivery?
Don't worry. The nice man or woman who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day.
Can I have free postage on my order?
We know you all like free postage and we do offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer. We have considered offering it all the time but the costs would have to be absorbed elsewhere (i.e. the price of the clothes going up, which wouldn't be popular either). The old cliché that 'the customer pays in the end' is true in this case I'm afraid.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).